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Privacy Policy

 

Effective Date: 07/01/2025

  1. How We Collect Information

We collect information in the following ways:

  • Directly from you – when you sign up for services, create an account, provide your phone number, send us an email, call us, or fill out forms on our website.
  • Automatically – when you visit our website or interact with our services, we may collect data such as IP address, browser type, device identifiers, and usage information via cookies, pixels, and other tracking technologies.
  • From third parties – including property management companies, payment processors, and business partners who help us deliver services to you.
  1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, mailing address, phone number, and email address.
  • Account Information: Billing details, service addresses, and service preferences.
  • Communication Records: Records of emails, phone calls, SMS/MMS messages, and other correspondence.
  • Website & Device Information: IP address, browser type, operating system, device identifiers, and analytics data.
  • Payment Information: Payment card details and bank account information (processed securely through trusted third-party payment processors).
  1. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve waste management services.
  • Send account updates, service notifications, and important notices.
  • Send recurring SMS/MMS messages for service alerts, appointment reminders, promotions, and other communications you have consented to receive.
  • Respond to inquiries and provide customer support.
  • Process billing, payments, and credits.
  • Enhance website performance, user experience, and service quality.
  • Meet legal, regulatory, and contractual obligations.
  1. How We Share Your Information

We do not sell or rent your personal information. We may share your information:

  • With Service Providers: Third-party vendors that perform services on our behalf, such as payment processing, messaging delivery, IT services, customer support, and analytics.
  • With Business Partners: When necessary to provide services you have requested, such as property managers or contracted haulers.
  • For Legal Compliance: When required by law, regulation, subpoena, or court order, or to protect our rights, property, or safety.
  • In Business Transfers: In connection with a merger, acquisition, restructuring, or sale of business assets.
  1. SMS/MMS Messaging Program & Consent (Call-to-Action Disclosure)

By providing your mobile phone number to EB Waste Services and completing the opt-in process (such as clicking “Submit,” “Sign Up,” or a similar button), you are expressly consenting to receive recurring SMS and MMS text messages from EB Waste Services. These messages may include service alerts, account updates, appointment reminders, promotions, and other business communications. Messages may be sent using automated technology, including auto dialers. Consent to receive marketing text messages is not a condition of purchase.

Required Disclosures:

  • Message Frequency: Message frequency varies based on your interaction with us; you may receive multiple messages per month.
  • Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.
  • Opt-Out: You can opt out at any time by replying “STOP” to any message we send. After you send “STOP,” you will receive one final confirmation message, and no further messages will be sent unless you opt back in.
  • Help: For help, reply “HELP” to any message or contact us at support@eb-waste.com or call (954) 666-0881.
  • Carrier Disclaimer: Mobile carriers are not liable for delayed, undelivered, or misdirected messages.

 

  1. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. While we take steps to protect your data, no method of transmission or storage is 100% secure.

  1. Your Rights

You may have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your personal information.
  • Request deletion of your personal information (subject to applicable law).
  • Withdraw consent to receive marketing communications, including SMS/MMS messages.
  1. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your preferences.
  • Improve site performance.
  • Analyze website traffic and user behavior.

You can disable cookies in your browser settings, but some features of our website may not function properly.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, we will post the updated version on our website with the revised “Effective Date.” Continued use of our services after updates constitutes acceptance of the revised policy.

  1. Contact Us

EB Waste Services
Email: support@eb-waste.com
Phone: (954) 666-0881

 

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